Shipping policy

Shipping Policy

Effective Date: 29/02/2024

Last Updated: 29/02/2024

Thank you for shopping with Joe Vipond London. This Shipping Policy outlines the details related to the shipment of your order.

Processing Time:

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving full payment.
  • Please note that orders placed on Fridays, weekends, or holidays will be processed on the following business day.

Shipping Rates:

  • Shipping costs are calculated during the checkout process based on the weight, dimensions, and destination of the items in the order.

Shipping Methods:

  • We offer standard shipping, expedited shipping, and other shipping methods depending on your location.
  • Shipping carriers may include Royal Mail, Evri, DPD

Estimated Delivery Time:

  • Estimated delivery time varies based on your location and the shipping method selected during checkout.
  • Estimated delivery time within the UK could be 3-5 business working days

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Use the provided tracking number to check the status of your delivery.

International Shipping:

  • We offer international shipping to select countries.
  • Additional customs duties, taxes, or fees may apply for international orders. Customers are responsible for covering these charges.

Lost or Damaged Items:

  • For Lost or Damages goods, please contact us directly at info@joevipond.com with your order and shipping number attached to email when purchasing.
  • We will aim to get back to you within 24-48 hours of receiving your email.

Change of Shipping Address:

  • Please double-check your shipping address before completing your purchase.
  • If you need to change the shipping address after placing an order, contact our customer support as soon as possible.

Delays:

  • Delays may occur for any unforeseen circumstance or due to high volume of orders.

Contact Information: If you have any questions or concerns regarding our Shipping Policy, please contact us at info@joevipond.com

Joe Vipond London, 13 Heol-Y-Cwrt, North Cornelly, CF33 4AX